Effective Date: April 27, 2026
Last Updated: April 27, 2026
Welcome to SafeCare Home Support Services (“SafeCare,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern the use of our website, inquiries, bookings, and non-medical home support services. By accessing our website or engaging our services, you agree to these Terms.
If you do not agree, please do not use our website or services.
SafeCare provides non-medical home support services for adults. Services may include companionship, errands, appointment accompaniment, wellness check-ins, meal assistance, light housekeeping, reminders, and general lifestyle support.
SafeCare does not provide:
If a medical emergency occurs, call emergency services immediately.
Clients must be legally able to enter into service agreements or have an authorised representative acting on their behalf.
By booking services, you confirm that the information provided is accurate and complete.
Submitting an inquiry or booking request does not guarantee acceptance. SafeCare reserves the right to accept, decline, reschedule, or modify services based on availability, safety, staffing, location, or suitability.
Service details may be confirmed in writing, by phone, text, or email.
Clients agree to:
Failure to do so may result in cancelled visits, delays, or termination of service.
Fees are communicated before or at booking unless otherwise agreed.
Unless stated otherwise:
SafeCare may require deposits, prepayment, or card authorisation for certain bookings.
We request at least 24 hours’ notice for cancellations or rescheduling.
Where less notice is provided, SafeCare may charge part or all of the scheduled service fee, especially where staffing was reserved.
Repeated short-notice cancellations may result in the refusal of future bookings.
Scheduled times are estimates. Traffic, weather, emergencies, or operational issues may affect arrival times. SafeCare will make reasonable efforts to communicate delays.
We are not liable for delays outside our reasonable control.
Clients acknowledge that SafeCare services are supportive and non-clinical in nature. Clients should not rely on SafeCare staff for urgent healthcare decisions, medical monitoring, or emergency response.
Medication reminders do not include administering medication, adjusting dosage, or medical supervision.
SafeCare maintains a zero-tolerance policy for:
SafeCare may immediately suspend or terminate services where safety or dignity is compromised.
Clients remain responsible for maintaining safe premises, including walkways, lighting, pets, and general household hazards.
SafeCare is not responsible for pre-existing hazards, hidden defects, or unsafe property conditions.
To the maximum extent permitted by law, SafeCare’s liability for any claim arising from services or website use shall be limited to the amount paid for the specific service giving rise to the claim.
SafeCare is not liable for:
Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
You agree to indemnify and hold SafeCare harmless from claims, losses, or expenses arising from your breach of these Terms, unsafe conditions, false information, or misuse of services.
Personal information is handled in accordance with our Privacy Policy and applicable Canadian privacy laws. Information may be used to deliver services, communicate, invoice, improve operations, or comply with legal obligations.
You agree not to misuse the website, attempt unauthorised access, submit false inquiries, or interfere with functionality.
All website content, branding, logos, copy, and materials remain the property of SafeCare unless otherwise stated.
SafeCare may suspend or terminate services immediately where:
Clients may stop services at any time, subject to outstanding balances and cancellation terms.
These Terms shall be governed by the laws of the Province of Manitoba and the laws of Canada applicable therein, unless another jurisdiction is required by law.
SafeCare may update these Terms periodically. Updated versions become effective when posted on the website.
SafeCare Home Support Services
Email: support@mysafecare.ca
Phone: +14314426119, +14312443116
By using our website, booking services, or continuing to receive services, you acknowledge that you have read and accepted these Terms of Service.
