Privacy Policy

SafeCare Home Support Services

Effective Date: April 27, 2026
Last Updated: April 27, 2026

SafeCare Home Support Services (“SafeCare,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, contact us, or use our services.

By using our website or services, you consent to the practices described in this Privacy Policy.

 

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

  • Full name
  • Phone number
  • Email address
  • Home address
  • Emergency contact information
  • Service preferences and scheduling details
  • Billing and payment information
  • Communications with us by phone, text, email, or website form
  • Feedback, reviews, or survey responses

Where necessary for service delivery, we may also collect limited information relating to mobility needs, household access instructions, or support preferences.

We do not intentionally collect unnecessary sensitive medical information.

 

2. How We Collect Information

We may collect information when you:

  • Visit our website
  • Submit a contact form
  • Book a consultation or service
  • Call, text, or email us
  • Request support on behalf of another person
  • Subscribe to updates or newsletters
  • Provide feedback or testimonials

We may also collect certain technical data automatically through website tools such as cookies or analytics.

 

3. How We Use Your Information

We use information to:

  • Respond to inquiries
  • Schedule and deliver services
  • Process invoices and payments
  • Communicate appointments or updates
  • Improve client experience
  • Maintain internal records
  • Prevent fraud or misuse
  • Comply with legal obligations
  • Improve our website, advertising, and operations

 

4. Consent

By providing personal information, you consent to its collection, use, and disclosure for the purposes outlined in this Privacy Policy.

You may withdraw consent where legally permitted, subject to operational or legal limitations.

 

5. Sharing of Information

We do not sell your personal information.

We may share information only when reasonably necessary with:

  • Staff or contractors delivering services
  • Payment processors
  • Scheduling or communication software providers
  • Accountants, insurers, or legal advisors
  • Government authorities were required by law
  • Emergency contacts or emergency responders, when necessary for safety

All third parties are expected to protect information appropriately.

 

6. Website Cookies & Analytics

Our website may use cookies, pixels, or analytics tools to understand visitor activity, improve performance, and support advertising campaigns.

These tools may collect:

  • Device type
  • Browser type
  • IP address
  • Pages visited
  • Time spent on pages
  • Referring websites

You may disable cookies through your browser settings.

 

7. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no internet transmission or storage system can be guaranteed 100% secure.

 

8. Data Retention

We retain information only as long as reasonably necessary for:

  • Service delivery
  • Accounting and tax records
  • Legal compliance
  • Dispute resolution
  • Operational needs

When no longer required, information is securely deleted or anonymized where practical.

 

9. Access & Correction Rights

You may request to:

  • Access personal information we hold about you
  • Correct inaccurate information
  • Update contact details
  • Request deletion where legally permitted

Requests may require identity verification.

 

10. Marketing Communications

If you opt in, we may send updates, offers, or service announcements by email or text.

You may unsubscribe or opt out at any time using the instructions provided or by contacting us.

 

11. Third-Party Links

Our website may contain links to third-party websites. SafeCare is not responsible for the privacy practices or content of external sites.

 

12. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children without appropriate authorization.

 

13. International Data Processing

If service providers process data outside your province or country, information may be subject to the laws of those jurisdictions.

 

14. Changes to This Policy

We may update this Privacy Policy periodically. Revised versions become effective when posted on the website.

 

15. Contact Us

For privacy questions, requests, or concerns, contact:

SafeCare Home Support Services
Email: support@mysafecare.ca
Phone: +14314426119, +14312443116

 

16. Your Acceptance

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.